Carol Bogue-Lloyd-VP Europe Retail & Consumer Products
Carol is responsible for large Contact Centres across the globe and brings over 30 years’ experience from the Utilities and IT Customer Contact Centres and Service Desks. Carol started her career at a Welsh Utility Company where she worked her way up to Director level helping transform the Welsh Utility Company’s Customer Service department before moving onto working for LogicaCMG where she was head of their worldwide sites including Portugal, Australia, Netherlands and Bangalore and the UK, in particular Wales, where she was responsible for the inception of a showcase bespoke Customer Contact Centre in Wales. She then joined Siemens where she transformed their Customer Service business via a global transformation programme with her “one team ethos” to ensure the Client is always at the forefront of everyone’s mind at all times as Carol is deeply passionate about Customer Service Excellence. Carol has a passion for people and believes her staff is her number one priority. Carol continues to work globally for Atos (formerly Siemens) managing 10+ countries. Carol’s believes that her staff, are her success story and travels extensively which is part of the thrill for her to see her staff’s different cultures and be part of it whilst mentoring people to reach their full individual potential. Carol lives in Langstone in Wales and is married with two children.