Sharon is Operations Director at Barclaycard and until recently was Head of Operations at ERS. Sharon has a broad range of expertise in leading large scale multi- function and multi-site operations in financial services. Originally starting her career at RSA Insurance Group in 1988 as a graduate trainee she held a number of senior roles in Sales, Underwriting and Claims. In 2003 Sharon joined Zurich Insurance and moved to Cardiff to set up their new flagship site, which went on to win a number of awards in both the European and Welsh Contact Centre Awards. In 2005 she was promoted to Head of Customer Operations and took responsibility for all Sales and Service sites across the UK. Sharon holds a 1st class honours degree in Public Administration and is also an Associate of the Chartered Insurance Institute.