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Planning Challenge

Event type: Annual

Next date for this event: TBC


Our thanks to all who attended Planning Challenge 2016, and to our fantastic speakers.

Presentations for this event can be found on our Best Practice Hub.



Planning Challenge is one of our flagship annual events, dedicated to planning and workforce optimisation. The event welcomes some of the most experienced and insightful speakers and leaders within the Contact Centre Industry in Wales to share their knowledge with delegates.

We’re keen to ensure that delegates get the most of the event as possible, so each year we design the day’s agenda to cover a wide range of topics. Areas covered by Planning Challenge events in the past have included:


Companies providing speakers have included Carpeo, LV, Rant & Rave and Anana. Previous venues have included the prestigious 5-star Celtic Manor Resort.

Feedback from past delegates:


“Very informative, great to meet new people and understand what issues and concerns they have in their business. Great facilitation, venue and food”

“Highly worthwhile, and it was great to have a variety of speakers the relay their experiences, views and ideas to the attendees”

“Well structured, very productive and inspiring”

“Really useful day”

To find out more about this event, please contact lucinda@callcentrewales.co.uk.


View photos and information from previous Planning Challenge events:

Planning Challenge - 9th February 2016, Celtic Manor Resort

View presentations (members only)

Planning Challenge - 10th February 2015, Celtic Manor Resort

View information, photos and more 

View previous Planning Challenge events

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