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February 10th, 2015

A joint event with the South West Contact Centre Forum.

Many thanks to all our speakers - David Williams of Carpeo, Phillip Coole of LV, Debra Hughes of Dwr Cymru, Yiannis Maos and Nick Boxall-Hunt of Rant & Rave and Dave Tidwell of Anana. Our thanks also to all who assisted in preparing this event, and to The Celtic Manor for hosting.

The full agenda can be viewed here 

Speakers Profiles can be viewed here

Photos from the day can be viewed here

Presentations can be viewed in the Best Practice Hub.

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