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Latest News

from The Welsh Contact Centre Forum


For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
NICE has released NICE Quality Central, a quality management solution that incorporates all types of customer interaction data.
Here is some advice for how can you optimise resource planning in multi-channel contact centres.
injixo have announced its availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact centre software provider, announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco. […]

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