from The Welsh Contact Centre Forum
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From Call Centre Helper
The UK's most popular call centre magazine
NICE has released NICE Quality Central, a quality management solution that incorporates all types of customer interaction data.
Here is some advice for how can you optimise resource planning in multi-channel contact centres.
injixo have announced its availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact centre software provider, announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco. […]