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Latest News

from The Welsh Contact Centre Forum

For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
An Erlang calculator is one of the most useful tools in the call centre toolkit. It allows you to calculate the number of staff that you need for a given number of calls. It is based on the Erlang C […]
Contact centres across the country got involved in Comic Relief this year. Here are some of their photos. Severn Trent Took Donations for Comic Relief thanks to @stwater for the photo. All Fleet Services – Up the Fundraising Factor for […]
At Enterprise Connect’s 2017 trade show opening, Genesys unveiled its expanded Genesys Customer Experience Platform The company will demonstrate three complementary product offerings—PureEngage, PureConnect, and PureCloud by Genesys— each targeted at different buyers and market segments. All offerings showcase new […]

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