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from The Welsh Contact Centre Forum


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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
In Part 1 of the blog – Are you ready for the connected customer? IFS | mplsystems share what is a “connected customer”? Today’s generation are born with access to unlimited information from the internet. They grow up having their […]
The average organisation has a customer service team whose primary function is to react to customer problems. And, in a different department, there’s the marketing team, which is charged with devising clever, eye-catching plans to attract new customers. But what’s […]
By nature, I’m an organized person. I like things clear and orderly, laid out in black and white. So, some years ago, as a new senior manager, I asked my boss to explain what my responsibilities would be after a […]

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