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Latest News

from The Welsh Contact Centre Forum


For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Genesys has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Centre Infrastructure, Worldwide and the vendor positioned furthest for “completeness of vision” for the ninth consecutive time. For the first time, Genesys has also achieved the […]
Contact centre jobs are not suited to just anyone. It requires highly skilled and competent people who can work under pressure and use their initiative. Having said this the contact centre environment can be hugely rewarding, teaching you skills that […]
With online shopping, transactions and communication as prevalent – and as easy – as it is today, it can often be tempting to focus most of your Customer Experience (CX) efforts on getting your virtual presence right. When many of […]

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