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Latest News

from The Welsh Contact Centre Forum


For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Erlang C Calculator – Free Excel Spreadsheet that calculates the number of staff required in a contact centre. Very accurate and includes shrinkage
One night while visiting family in Tulsa, I developed one of the worst headaches I’ve had in years.  The Advil container in my travel bag was empty, and I set out across my in-laws’ house to find a solution to […]
In this article, our panel of experts share their ideas on how technology can reduce cost in the contact centre. Many contact centres are tasked with reducing overall cost, typically in delivering the same service with a smaller head count. […]

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