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Latest News

from The Welsh Contact Centre Forum

For more news from across the UK's contact centre industry, make sure to check out

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Having a contact centre where there is a strong culture of learning and development is not only good for employees, it’s also good for business. Yet, making the business case for investment in learning can be challenging, as it impacts […]
It is just three weeks until Sabio host their ‘The Art of CX Conference’at the Blue Fin Venue on London’s Southbank, on the 12th of October. Following the success of Sabio’s Disrupted Customer Contact conference earlier this year, the company […]
Jody Kistaitis takes us through five ways that the contact centre can interact with customers, via SMS.  There are many ways to communicate with customers. But if you’re not effectively engaging them with SMS conversations, you’re missing an important piece of the […]

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