Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Welsh Contact Centre Awards Finalists interviewed on buzzwales

With the highly anticipated Welsh Contact Centre Awards just days away, our contact centre portal website, buzzwales, caught up with some of the finalists from its partner companies to hear their views on work, contact centres and their nomination.

The ‘Front Line Buzz’ interview section talks to contact centre staff about the best bits and biggest challenges of their roles, while ‘Talking Sense’ discusses the careers of senior staff across the industry, the paths they’ve taken and the huge number of opportunities the industry has for career progression.

Here’s the list of finalists interviewed on buzzwales -

Sarah Allen – Team Leader of the Year Finalist (Tesco)

Jacqui Turner  - Trainer of the Year Finalist (Tesco)

Caroline Shears – Contact Centre Manager of the Year Finalist (Tesco)

Andy Holding – Team Leader of the Year Finalist (SSCL)

Kate Brown - Customer Service Representative of the Year Finalist (SSCL)

Aaron Shaw – Support Person of the Year Finalist (Lloyds Banking Group)

Louise Jones – Trainer of the Year Finalist (HSBC)

Nicki Hopkins – Contact Centre Manager of the Year Finalist (HSBC)

Martin Grennan – Support Person of the Year Finalist (FirstSource)

Geoff Williams – Support Person of the Year Finalist (FirstSource)

Keith Osborne – Support Person of the Year Finalist (FirstSource)

Debora Ashley – Team Leader of the Year Finalist (FirstSource)

Kate Evans – Customer Service Representative of the Year Finalist (BlackHorse Finance)

Helen Bieri – Trainer of the Year Finalist (BlackHorse Finance)

buzzwales is a website, set up by the Welsh Contact Centre Forum, which aims to promote the contact centre industry in Wales as a fantastic sector in which to begin or progress a career. The website hosts workplace news stories from across the industry, as well as job adverts and other recruitment information. The website is supported by a number of partner companies.

If you’d like to learn more about getting involved with buzzwales, please contact Lucinda@callcentrewales.co.uk

Don’t miss out – our ‘Guess the Host’ competition is live on twitter! Just tweet your guess, company name and #WCCFAwards to enter >

In this section