What is the Welsh Shared Services Forum?

The Welsh Shared Service Forum (WSSF) is part of the established Welsh Contact Centre Forum a not for profit company formed in 1999. The WSSF activity is therefore governed by the management team, led by Sandra Busby and the board of the WCCF, where there are representatives from the Shared Services sector. 

What is our purpose?

The Welsh Shared Service Forum is a conduit for the sharing of knowledge, information, best practice and latest thinking in areas of interest to all Shared Services professionals in Wales whatever your discipline.

How do we achieve this?

We achieve our objective of sharing knowledge through a variety of channels including meetings, mailings, our website and our on-line forum. Our preferred approach is sharing and action learning through discussion and debate. We draw on the local and practical rather than theoretical experience of our members and carefully selected external contributors.