Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Authentic Leadership

Date February 23, 2017
Time 09.30-16.00
Venue TBC

We are delighted to announce the first of our 2017 training workshop series in partnership with InspireMe, which focuses on Authentic Leadership. We will look at understanding why you’re a leader embracing your responsibility on a personal and servitude level.

Authenticity is key in today’s workplace. People enjoy being led by authentic leaders they can trust. It is proven that people stay in their jobs longer and perform better when they have a great relationship with their leaders.

Morning session – Fear & Ego v’s Authenticity - Understanding who you are as a leader and how your behaviours can be designed or shaped to be more effective.

Afternoon session - Leading v’s Managing - Understanding who you are as a leader and how you want to inspire your team.

Learning outcomes:

-How to connect with people and teams authentically
-Understanding how fear impacts our actions negatively and learning techniques to overcome this Challenging perceptions and how we think others perceive us Looking at personal brand and how to display a true reflection of ourselves
-How to use our language, tone and mind set to communicate effectively
-Techniques to remain calm and present during conflict situations Techniques to work through change
You will also receive…
- Opportunity to network and share best practice with other learners
- Valuable content related to your individual learning outcomes
- Opportunity to have optional 121 coaching post training day

Who should attend...

Team leaders and senior managers who want to gain a better understanding of their personal power wish to engage with their team on a deeper level want to understand more about the choices they have in their leadership styles

There are limited spaces on this workshop so secure your space today by completing the booking form which is attached HERE

Cost (if relevant) £249+VAT
Event Organiser WCCF
Contact name Lucinda Butler
Contact number 029 2070 9800
Contact email


Upcoming events

Welsh Contact Centre Forum Events

19+20 April 2018, Clayton Hotel, St Mary Street, Cardiff, CF10 1GD
April 25, 2018, St Pierre Marriott Hotel & Golf Resort, Chepstow

Industry Events

There are no upcoming events.

For a good cause

There are no upcoming events.

See all events...