Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Train The Trainer Course

Date June 20th and 21st
Time 09.00am - 4.30pm
Venue TBC
Details

We are excited to announce that we are delivering another of our Impacting training workshops for 2017.  This is a two day programme that will enhance the skills of your in-house trainers and facilitators.

There is an art to being a great trainer and what it takes to be one, it’s not just about being an expert in your subject, it's about engaging an audience.

John Henrik Clarke states:

"A good teacher, like a good entertainer first must hold his audience's attention, then he can teach his lesson."

- People learn by doing

- Great teachers can empathise with their audience

- It's not what you teach but how you teach it

- You cannot make people learn, you must help them discover

- Learners should be encouraged to feel emotion (you can make them laugh, surprise them, pull them in with a story)

- The teacher and learner is a two way relationship; engagement is key

This dynamic, practical two day programme will provide delegates with the skills:

- To investigate and highlight the core elements which define a good trainer

- To give delegates an insight into the skills required to deliver successful training courses

- To provide delegates with an understanding of the importance of creating a learning culture whilst training that can be achieved

Date – 20th  & 21st June 2017

Venue – TBC

Cost - £399 +VAT per person

 10% discount applicable for two or more delegates

 Places are limited so book asap to avoid disappointment!

CLICK HERE TO DOWNLOAD THE BOOKING FORM

Cost (if relevant) £399 + VAT
Event Organiser Welsh Contact Centre Forum
Contact name Welsh Contact Centre Forum
Contact number 02920 709800
Contact email christine@callcentrewales.co.uk

 

Upcoming events

Welsh Contact Centre Forum Events

2+3 November, 2017, The Clayton Hotel, St Mary Street, Cardiff CF10 1GD
14+15 November 2017, The Clayton Hotel, St Mary Street, Cardiff CF10 1GD
8th February 2018, St Pierre Park, Chepstow, Wales, NP16 6YA, United Kingdom

Industry Events

There are no upcoming events.

For a good cause

01/11/2017, Sri Lanka

See all events...