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The Art of Selling & Great Sales Conversations

Date 28+29 September 2017
Time
Venue The Clayton Hotel, St Mary Street, Cardiff CF10 1GD
Details

We are excited to announce that we are delivering another of our training workshops focussing on Sales.  

This is a two-day programme that will enhance the skills of your sales agents.

 
“Approach each customer with the idea of helping them solve a problem or achieve a goal, not selling a product or service” - Brian Tracy
 
Great selling starts with the customer and understanding their motivations, buying styles and goals. Understanding how customers buy enables salespeople to guide and support them through the buying process to reach a decision.
 
This sales training programme will provide delegates with the insight, skills and tools to help the customer reach a positive buying decision.
 
 
We are excited to announce that we are delivering another of our training workshops focussing on Sales.  This is a two day programme that will enhance the skills of your sales agents.
 
“Approach each customer with the idea of helping them solve a problem or achieve a goal, not selling a product or service”- Brian Tracy
 
Great selling starts with the customer and understanding their motivations, buying styles and goals. Understanding how customers buy enables salespeople to guide and support them through the buying process to reach a decision.
 
This sales training programme will provide delegates with the insight, skills and tools to help the customer reach a positive buying decision.
 
Programme Content
 
Introduction to Selling – What is important in selling today. How selling has evolved? Why Customers Buy? Understanding the buying process, buying motivations and buyer styles.
 
The Sales Process:

-The importance of preparation

-Why we need call objectives

-Establishing the decision maker

-How to navigate the gatekeeper

-Signposting

-Building rapport

-Establishing needs

-Presenting our solution

-Why objections are raised and how to manage them

-Closing with confidence

Places are limited so book asap to avoid disappointment!

 
Cost (if relevant) £399+VAT - includes 10% discount for two or more delegates
Event Organiser Welsh Contact Centre Forum
Contact name Welsh Contact Centre Forum
Contact number 029 2070 9800
Contact email lucinda@callcentrewales.co.uk

 

Upcoming events

Welsh Contact Centre Forum Events

2+3 November, 2017, The Clayton Hotel, St Mary Street, Cardiff CF10 1GD
14+15 November 2017, The Clayton Hotel, St Mary Street, Cardiff CF10 1GD
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