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The Winners! Contact Centre Supplier Awards 2016

We're proud to announce the full list of Winners from the recent Contact Centre Supplier Awards! Our congratulations to our Winners, and also to all our Finalists. We'd also like to thank everyone who attended the CCS Awards, and who helped to make it a memorable and succesful inaugural event - the first of its kind in the UK.

Organised in partnership with the South West Contact Centre Forum, the Contact Centre Supplier Awards celebrated the essential contribution made to Wales and the South West's Contact Centre Industries, helping drive the successes that provide employment for thousands. Their contribution also helps the Contact Centre industry play a substantial part in the economic prosperity of these two regions.

Best Recruiter and People Solutions

Finalists

Winner

  • Yolk Recruitment

Funded Training

Finalists

Winner

  • Cardiff & Vale College

Bespoke Training

Finalists

Winner

  • T2 UK

Voice and Automation

Finalists

Winner

  • Logicalware

Bespoke Services / Consultancy

Finalists

Winner

  • Inspire Me

Integrated Contact Centre Solutions

Finalists

Winner

  • TPoint Solutions

Business Process Outsourcing

Finalists

Winner

  • Tata Consultancy Services

Built Environment

Finalists

Winner

  • Mascott Construction

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Genesys has been named a Leader in the Gartner 2017 Magic Quadrant for Contact Centre Infrastructure, Worldwide and the vendor positioned furthest for “completeness of vision” for the ninth consecutive time. For the first time, Genesys has also achieved the […]
Contact centre jobs are not suited to just anyone. It requires highly skilled and competent people who can work under pressure and use their initiative. Having said this the contact centre environment can be hugely rewarding, teaching you skills that […]
With online shopping, transactions and communication as prevalent – and as easy – as it is today, it can often be tempting to focus most of your Customer Experience (CX) efforts on getting your virtual presence right. When many of […]