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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
In response to The Times’ investigation that revealed Britain’s ‘Big Six’ energy companies are leaving customers on hold for “outrageous” lengths of time. A customer engagement expert from Aspect Software has urged utility companies to embrace new digital self-service tools […]
Ember Group have launched a series of talks on how to maximise the value in your contact centre conversations, beginning in February 2018. These presentations, will be focused on on subjects that matter to the customer engagement community. In additions, the […]
I recently read a story about Sheldon Yellen, the CEO of BELFOR Holdings, Inc, a global disaster relief and property restoration company, who personally writes a birthday card to everyone one of Belfor’s 7,400 employees every year. That’s some effort. To put that […]