The UK Contact Centre Decision-Makers' Guide
Contact Babel are starting research for the UK Contact Centre Decision-Makers' Guide - the UK's largest study of customer contact.
As a taste of what's in the full report, you can download the current Executive Summary PDF infographic.
Survey respondents receive the full report, pre-launch and free of charge. You'll also receive a copy of the detailed "2016 UK Contact Centre HR & Operational Benchmarking Report", which is £295 + VAT.
If you have a UK contact centre with 10 or more agent positions, please click here to take part in 2016's research programme.
From Call Centre Helper