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The UK Contact Centre Decision-Makers' Guide

Contact Babel are starting research for the UK Contact Centre Decision-Makers' Guide - the UK's largest study of customer contact.

As a taste of what's in the full report, you can download the current Executive Summary PDF infographic.

Survey respondents receive the full report, pre-launch and free of charge. You'll also receive a copy of the detailed "2016 UK Contact Centre HR & Operational Benchmarking Report", which is £295 + VAT.

If you have a UK contact centre with 10 or more agent positions, please click here to take part in 2016's research programme.  

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
NICE has released NICE Quality Central, a quality management solution that incorporates all types of customer interaction data.
Here is some advice for how can you optimise resource planning in multi-channel contact centres.
injixo have announced its availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact centre software provider, announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco. […]