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The UK Contact Centre Decision-Makers' Guide

Contact Babel are starting research for the UK Contact Centre Decision-Makers' Guide - the UK's largest study of customer contact.

As a taste of what's in the full report, you can download the current Executive Summary PDF infographic.

Survey respondents receive the full report, pre-launch and free of charge. You'll also receive a copy of the detailed "2016 UK Contact Centre HR & Operational Benchmarking Report", which is £295 + VAT.

If you have a UK contact centre with 10 or more agent positions, please click here to take part in 2016's research programme.  

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Tom Tseki takes us through the traditional models of providing multilingual support in the contact centre and the new best practices.  Communicating across languages and channels adds significant value to enterprise service desks and IT help desks. The first of […]
THE DATE: Thursday 21st September 2017, 9.00 am – 12.15 pm THE LOCATION: Bishopsgate, London EC2M 3TQ THE DESCRIPTION: How cloud technology, innovation and a fresh approach will lead to higher customer loyalty, employee satisfaction and operational efficiency Event Agenda […]
Olive provides world class innovative communications solutions such as Cloud Contact Centres and Workforce Optimisation across the four cornerstones of IT Infrastructure; Voice, Data, Mobility & Applications. www.olive.co.uk Contact Name: Louise Daw Tel No: 0203 675 3000 Contact Email: info@olive.co.uk […]