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Conduit Global HR Leader to Chair The Contact Centre HR Summit

Conduit Global is pleased to announce that Emma Clarke, Senior HR Director of UK, Ireland & the Philippines and Board Member of the Welsh Contact Centre Forum will be chairing the upcoming HR Contact Centre Summit. The event is a combined initiative of The Welsh and the South West Contact Centre Forums. Key issues to be addressed include some of the most important HR-related matters in the contact center industry, such as economic challenges related to human resources, dealing with generational differences in the contact center and agent engagement.

‘It is a true honour to be chairing this prestigious industry event’, said Emma Clarke. ‘The contact centre sector continues to undergo significant changes, and having access to discussions that will address some of the biggest challenges to human resources professionals can only benefit attendees.’

The HR Contact Centre Summit takes place on June 29th at the Celtic Manor Resort in Newport, Wales. It will feature Tanya Korobka, a millennial blogger and marketing consultant among the presenters.

Conduit Global President Jim Farnsworth had the following comments on the selection of Emma Clarke as chair of The Contact Center HR Summit: ‘The face of contact centers is evolving in terms of the management of the agents that represent businesses to consumers, and in order to remain competitive CRM managers must empower their HR leaders with the best knowledge available. Emma stands out as a leader in human resource management within both our company and the contact centre industry, and I know her enthusiasm for the topics being discussed will ensure a lively conference.’

For more information on The Contact Center HR Summit, please refer to www.welshcontactcentreforum.co.uk/hrsummit

For more information on this release please contact Peter Ryan, Vice President of Customer and Market Solutions at Conduit Global at peter.ryan@conduitglobal.com.

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