Contact Babel: The UK Contact Centre Decision-Makers' Guide
We're starting research for the UK Contact Centre Decision-Makers' Guide - the UK's largest study of customer contact.
The report gives you the facts about every aspect of customer experience management, technology and strategy - with new sections on omnichannel, gamification, PCI compliance and web chat.
As a taste of what's in the full report, you can download the current Executive Summary PDF infographic.
Survey respondents receive the full report, pre-launch and free of charge. You'll also receive a free copy of the detailed "2016 UK Contact Centre HR & Operational Benchmarking Report", with details on salaries, attrition, absence and operational benchmarking (£295 + VAT to non-respondents).
From Call Centre Helper