Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Contact Babel: The UK Contact Centre Decision-Makers' Guide

We're starting research for the UK Contact Centre Decision-Makers' Guide - the UK's largest study of customer contact.

The report gives you the facts about every aspect of customer experience management, technology and strategy - with new sections on omnichannel, gamification, PCI compliance and web chat.

As a taste of what's in the full report, you can download the current Executive Summary PDF infographic.

Survey respondents receive the full report, pre-launch and free of charge. You'll also receive a free copy of the detailed "2016 UK Contact Centre HR & Operational Benchmarking Report", with details on salaries, attrition, absence and operational benchmarking (£295 + VAT to non-respondents).

Download Executive Summary

Take the 2016 Survey

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
NICE has released NICE Quality Central, a quality management solution that incorporates all types of customer interaction data.
Here is some advice for how can you optimise resource planning in multi-channel contact centres.
injixo have announced its availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact centre software provider, announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco. […]