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Contact Babel: The UK Contact Centre Decision-Makers' Guide

We're starting research for the UK Contact Centre Decision-Makers' Guide - the UK's largest study of customer contact.

The report gives you the facts about every aspect of customer experience management, technology and strategy - with new sections on omnichannel, gamification, PCI compliance and web chat.

As a taste of what's in the full report, you can download the current Executive Summary PDF infographic.

Survey respondents receive the full report, pre-launch and free of charge. You'll also receive a free copy of the detailed "2016 UK Contact Centre HR & Operational Benchmarking Report", with details on salaries, attrition, absence and operational benchmarking (£295 + VAT to non-respondents).

Download Executive Summary

Take the 2016 Survey

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Tom Tseki takes us through the traditional models of providing multilingual support in the contact centre and the new best practices.  Communicating across languages and channels adds significant value to enterprise service desks and IT help desks. The first of […]
THE DATE: Thursday 21st September 2017, 9.00 am – 12.15 pm THE LOCATION: Bishopsgate, London EC2M 3TQ THE DESCRIPTION: How cloud technology, innovation and a fresh approach will lead to higher customer loyalty, employee satisfaction and operational efficiency Event Agenda […]
Olive provides world class innovative communications solutions such as Cloud Contact Centres and Workforce Optimisation across the four cornerstones of IT Infrastructure; Voice, Data, Mobility & Applications. www.olive.co.uk Contact Name: Louise Daw Tel No: 0203 675 3000 Contact Email: info@olive.co.uk […]