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Contact Babel: The UK Contact Centre Decision-Makers' Guide

We're starting research for the UK Contact Centre Decision-Makers' Guide - the UK's largest study of customer contact.

The report gives you the facts about every aspect of customer experience management, technology and strategy - with new sections on omnichannel, gamification, PCI compliance and web chat.

As a taste of what's in the full report, you can download the current Executive Summary PDF infographic.

Survey respondents receive the full report, pre-launch and free of charge. You'll also receive a free copy of the detailed "2016 UK Contact Centre HR & Operational Benchmarking Report", with details on salaries, attrition, absence and operational benchmarking (£295 + VAT to non-respondents).

Download Executive Summary

Take the 2016 Survey

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
There is a clear correlation between loyalty and customer effort. During this webinar we look at the practical steps that you can take to reduce customer effort in your organisations. And being an interactive webinar, you will also have the […]
According to our poll, 56% of contact centres are looking to deploy speech analytics within the next 12 months. However, of the 21% of contact centres who have already deployed a speech analytics system, only a third felt like they […]
Plantronics have announced its new Voyager 3200 Series Bluetooth headsets, with discreet design and noise-cancelling technology. Designed for mobile professionals that want premium audio performance with discreet versatility, the Voyager 3200 Series feature an ergonomic, sleek in-ear design and 3-mic […]