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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Here are seven ways in which customer effort can be lowered in the contact centre. 1. Create Individual Customer Effort Scores for Top Contact Reasons While calculating an overall customer effort score can be beneficial for the contact centre, it […]
THE DATE: Thursday 30th November 2017 12- 2pm THE LOCATION: 60 Trafalgar Square, London, WC2N 5DS THE DESCRIPTION: The contact centre provides excellent opportunities for career progression and moving talent from the front line into leadership roles is a great […]
Customers are making purchase decisions not only on product and price, but also on a company’s customer service reputation. This white paper shares the results of a research survey that evaluated consumer purchasing habits as they relate to customer experience. […]