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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Our panel of experts take us through the basics of call routing, including its benefits, certain strategies and call routing software. The Three Types of Traditional Call Routing Strategies The process of call routing in the call centres governs which […]
At EvaluAgent, protecting systems against cyber attacks and ensuring that platforms are always available has been a top priority from the very first day. With this in mind the company are proud to announce that they have recently been awarded […]
Customers expectations are high but can the technology keep up? Businesses know the importance of coping with a rapidly changing technology environment when it comes to CX, but do they understand how to pursue that goal? A Frost and Sullivan […]