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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
Frédéric Durand, of Diabolocom, argues that contact centres should begin to increase their focus on customer emotion.  In our Artificial Intelligence (AI) powered world, where we communicate with chatbots and algorithms determine what we see on our screens, you might be […]
There are a plethora of problems that cause call centre shrinkage, from unexplained absences to ad hoc supervisor meetings. Within individual call centres, the biggest causes of shrinkage will vary hugely, influenced by the company’s culture, processes and employees. Whilst […]
RingCentral have announced that Intelligence Partner has selected them as its exclusive cloud communications and collaboration solutions provider. With RingCentral, Intelligence Partner will bring cloud communications solutions to businesses across Spain. This will enable companies of all sizes to more […]