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Deadline for Entries: 2018 Welsh Contact Centre Awards

 

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
As organisations focus on delivering the best customer journey possible, many are looking to expand the body of metrics that they track. “Rear-View Mirror” Metrics There are many ways to measure your customer experience (CX). Common metrics include average churn, […]
Customer care, although increasingly important, is constantly evolving and therefore a challenge for many companies The whitepaper addresses consumer preferences for channels and technology are evolving and details some major takeaways for companies to consider for their customer care efforts. […]
Want to improve customer satisfaction quickly? Here are nine strategies that will help a contact centre to do so. 1. Encourage Advisors to Talk Simply – Take the Complexity out of the Language According to Morris Pentel, the Chairman of […]