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Welsh Contact Centre Awards 2016 - The Winners

Here are the full list of Welsh Contact Centre Awards winners for 2016:

1. Support Person of the Year IT/MI/Facilities

Sponsored by Conduit

Kim Jenkins - Legal & General

2. Support Person of the Year HR/Comms/Engagement

Sponsored by Aegis

Joint Winners:

April Brown - RCN Direct

Hannah Benkwitz - Media Wales

3. Trainer of the Year

Sponsored by the Welsh Contact Centre Forum

Carole Miller – Molson Coors

H/C Tony Evans – Student Finance Wales

4. Sales Agent of the Year

Sponsored by T-Point Solutions

Joint Winners:

Hamed Redmore – Principality Building Society

Natalie Ford – HSBC Bank Plc

5. Customer Service Representative of the Year

Sponsored by Swift Credit Services

Sophie Davies – Wales & West Utilities

H/C – Leah May – Serco

6. Apprentice of the Year

Sponsored by Cardiff & Vale College

Rebecca Collins, The PS Group

7. Team Leader of the Year

Sponsored by Legal & General

Stuart Hesketh – BT (Swansea)

8. Support Manager of the Year

Sponsored by Welsh Government

Mike Davies – EE

9. Contact Centre Manager of the Year

Sponsored by Jobswales

Paul Morgan – Lloyds Banking Group

H/C - Saira Mackney – Barclays Home Solutions Direct

10. Senior Manager of the Year

Sponsored by Red Contact Centres

Ross Flanigan – Deloitte

11. Industry Leader

Presented by Sharon Jones, chair of WCCF

Carol Bogue Lloyd

12. People Development

Sponsored by TSW Training

Lloyds Banking Group

13. Support Team of the Year – IT/MI/Facilities

Sponsored by Unify

British Gas

14. Support Team of the Year – HR/Comms/Resources

Sponsored by Chwarae Teg

Dwr Cymru

15. Best Use of Technology

Sponsored by British Gas

Blackhorse Finance

16. Customer Engagement

Sponsored by Premier CX

118 118 Money

17. Diverse Workplace

Sponsored by Centric Recruitment

Joint Winners :

South Wales Police

Legal & General

18. People Engagement

Sponsored by Moneypenny

Connect 2 Cardiff

Highly Commended – Virgin Media

19. Performance & Quality

Sponsored by Inspire Me

British Gas

20. Outsource Contact Centre of the Year

Sponsored by Smart Solutions

Firstsource Solutions

Highly Commended – Conduit

21. Small Contact Centre of the Year

Sponsored by Virgin Media

Sinclair Group

22. Contact Centre of the Year (Medium-Large)

Sponsored by Virgin Media

Gladiator

Industry News

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