Please login to view our members-only information and resources.

Member Login

Forgotten your password?

Not a member?

To apply for membership, please select the correct membership type below, then fill in the application form online.

Industry News

From Call Centre Helper

The UK's most popular call centre magazine
As organisations focus on delivering the best customer journey possible, many are looking to expand the body of metrics that they track. “Rear-View Mirror” Metrics There are many ways to measure your customer experience (CX). Common metrics include average churn, […]
Customer care, although increasingly important, is constantly evolving and therefore a challenge for many companies The whitepaper addresses consumer preferences for channels and technology are evolving and details some major takeaways for companies to consider for their customer care efforts. […]
Want to improve customer satisfaction quickly? Here are nine strategies that will help a contact centre to do so. 1. Encourage Advisors to Talk Simply – Take the Complexity out of the Language According to Morris Pentel, the Chairman of […]