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Industry News

From Call Centre Helper

The UK's most popular call centre magazine
RingCentral, Puzzel and Sabio let us know what they will be up to at the Call & Contact Centre Expo 2018. Come and See Daniel Yin’s AI Discussion On Wednesday the 21st of March, Daniel Yin, RingCentral’s Head of Product Management […]
Many contact centres are shifting their focus from service centres to service and sales. While the trend towards sales through service makes good practical sense, some contact centre advisors may not see themselves as salespeople. Unfortunately, if a contact centre […]
Kirk Dobie discusses the impacts of GDPR on the contact centre, while highlighting what you need to do to stay compliant.  Despite the abundance of articles designed to shed light on the mystery that is GDPR, the new regulations still […]